How Can We Help Today?
Whether you have a question about saunas, hot tubs, cold plunges, or pergolas, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not quite right, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you are interested in, and we will walk you through the options available.
How do I choose between a sauna, hot tub, or cold plunge?
Each product serves a different purpose in your backyard wellness routine. Saunas provide dry or infrared heat for relaxation, hot tubs offer warm hydrotherapy, and cold plunges support post-activity recovery. Our team can help you decide based on your space and goals.
What materials are your pergolas made from?
Our pergolas are crafted from durable, weather-resistant materials designed for long-term outdoor use. Product pages include full specifications on materials, dimensions, and finishes so you can find the right fit for your space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to answer every inquiry within one business day so your project stays on track.
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Premium Craftsmanship
Owned and operated by Havenandgroveco, every product is selected for lasting quality and thoughtful design.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy for added confidence.
